-IS SHIPPING FREE?
Shipping to the Continental US is always FREE for all orders over $25! However, for shipments outside of the Continental US, additional shipping charges may be applied.
-HOW OFTEN DO YOU ADD NEW PRODUCTS?
We are always looking for new products to add to our current collections. We try to add new products on a daily basis. Our Artist, Byron, is always working on new creations for us to add. Check back often to see what is NEW.
-HOW DO I CONTACT YOU IF I HAVE A QUESTION?
If you do not find an answer here, please see our CONTACT US page to reach us by email email@example.com
-DO YOU SHIP WORLDWIDE?
Not at this time.
-MAY I HAVE AN ITEM CUSTOMIZED?
Contact us at firstname.lastname@example.org with your specific request. We will contact you for clarification of your request. Not all items may be customized.
-WHAT IS YOUR REFUND POLICY?
Refunds are issued back to the same Credit or Debit card or bank account used when your purchase was made. Please see our RETURNS & REFUNDS POLICY page for our full policy.
-WHAT SHIPPING CARRIERS DO YOU USE?
We usually use UPS, FedEx, or USPS. Occasionally, another carrier may be used if it will provide a quicker delivery time. For a few of our large and heavy items we use the best Freight Carrier we can find for your destination.
-How do I return items?
Please refer to our Returns & Refunds Policy for more information and instructions.
-I received a damaged/defective item, can you help?
If your item is damaged or defective, please send an email to email@example.com with a picture of the item and its defect, along with your order number. From there, we may ask you to return the damaged item to us. Claims for damaged or defective items must be made within 3 calendar days of receipt of the item. No claims will be honored after this time period.
-Where’s my refund?
Once your return is delivered to us, it typically takes up to 5 business days for our warehouse to receive and inspect your return.
After passing inspection, a refund minus applicable shipping costs will be issued to the original form of payment and you will receive an email confirmation. Please allow another 5-10 business days for the refund to appear on your bank or credit card statement.
-What happens if my package is missing/stolen/damaged?
We cannot be responsible for missing, stolen, and damaged packages. If your tracking information shows that your order was delivered but you did NOT receive it, please file a claim with the shipping carrier.
-Where is my order?
Please allow 1-3 business days to process and ship an order. Once an order is processed and shipped, it can take 2-7 business days to be delivered within the Continental US.
You can find your tracking number by checking your emails for order notifications from the website, or by logging into your account and viewing your order for the latest tracking information.
If you find your order has not been delivered in this time window, please email us at firstname.lastname@example.org with your order number so we may further assist you.
*Please note, fulfillment and shipping times may vary during busy seasons.
**Please note: Business days are Monday-Friday; weekends are not included. Example: 3 business days from Thursday is the following Tuesday.
-I made a purchase before/after you had a sale. Can you honor the sale price with my order?
Unfortunately, we cannot make price adjustments after an order has been placed. Our sales and discount codes are non-retroactive and non-transferrable.
-My order was refunded without my knowledge, why?
Your order may have been cancelled due to an unexpected stock shortage. We apologize for this inconvenience. Sometimes items sell out before our system can recognize that the item is out of stock. In the rare instance of a refund, you will receive an email explaining the reason for the cancellation.
-I made a mistake with my order, can I change it?
Please contact us as soon as possible email@example.com because once an order is placed, processed and shipped, we are not able to make changes to it. Once you receive your package, you may decide to keep it or go through the returns process mentioned above.
-My package says it has been delivered but I do not have it. What should I do?
If your tracking information shows that your order was delivered but you did NOT receive it, please file a claim with the shipping carrier. We are not responsible for lost/stolen packages.
-Is there a phone number I can call?
For the fastest form of communication, send an EMAIL to firstname.lastname@example.org We will try our best to respond to all emails within 1-2 business days. Please be patient as our customer service team works to answer all emails we receive promptly.
-What currency are the prices I see on the site?
All prices are in USD.
-I do not like my order, can it be returned? What if there is an issue?
We offer a 100% money back guarantee, if the product is defective or the wrong item was shipped to you. Please see our Returns and Refunds Policy.
-I have a question that wasn't answered, can you please help?
Absolutely! We are here to help! Please send an email to email@example.com and we will be happy to assist you in any way we can.